What is Artbaay.com ?
Artbaay.com is an Art & Craft online marketplace. We act as a venue to allow Artists & Artisans to list their Art, Craft, and all kind of handmade creations. Consumers can browse your online boutique and make purchase.
More about us and our values.

Why should I join Artbaay.com?
Artbaay.com is proud to promote talented Artist and Artisans from all around the world. We aim to develop and share with our consumers, exclusive Art and quality handicraft from all horizons.
By working directly with us you make the most of your sales, without successive intermediaries. You simply develop your customer portfolio with your online store and your unique website address. (http://www.artbaay.com/hello.myartstore.com)
You can list unlimited items, it is totally flexible and you have got a great support from us in terms of marketing and communication. Check here the summary.

Can I join Artbaay.com?
Yes, you are welcome to join us as long as you are an Artist or Artisan. You can quickly register with us, manage your catalogue and sell your creations online after few steps.
You just need representative pictures and a description to go with.
Please also read our Terms of Trade.

I have heard that Artbaay.com was free?
Yes that is correct; there are no setup fees or monthly fees. Artbaay.com retains only 15% commission on the sale of the artwork. This covers credit card charges, escrow service and related payment processing costs. There are no other fees.

What is the selling process?
Once you have made a sale on Artbaay.com, you will be immediately notified by email with all the relevant information to complete the process. You will then have to dispatch the item sold to the buyer. We will transfer the total payment to you less our 15% commission. There are no other fees. Check here the illustration.

How do I get paid?
Once the order has been delivered to the customer and the seven days return period has expired, our commission will be retained on the selling price and the payment will be made to you by the chosen method when registering with Artbaay.com. (PayPal or Cheque) Check here the illustration.

If the PayPal option is chosen, your payment will be transferred to the email address supplied. The payment email will instruct you to receive payment.
Click here to open a free PayPal account now.
Click here to see if you are eligible to receive payments via Paypal.

If the Cheque option is chosen, you will receive your payment in Pound Sterling at the supplied address.

Account Information

Do I need to have an account to sell my artwork?
You will be invited to create an account with us. Once your application has been completed, you will be confirmed by email. You will become an Artbaay.com member, ready to upload your artwork and manage your sales with us.

How long do I stay member of Artbaay.com?
You can stay as long as you wish to sell your Art with us.

How can I cancel my account?
You will have to let us know as soon as you decide to do so. Every pending order will have to be fulfilled before termination.
We also thank you for loyalty and hope to work with you again.

Listing my Artwork

How do I list my Artwork?
Simply login to your account and select “Add new Product” to upload your new Art. To maximize the chance of selling your Artwork, give some clear and accurate descriptions, opt for the correct listing options and categories and choose the best pictures you have.

How many pictures can I upload?
You can upload up to 4 pictures per listed article. JPEG or GIF format. Choose the best pictures that will accurately represent your Artwork. We advice you to upload pictures around 700 or 800 pixels wide to get the best visual once zoomed.

There are various languages, how do I do?
If you are able to translate your description, you are welcome to do so. We currently offer English, French and Spanish. We also think that you are the only person to better describe your Art. Nevertheless if you are stuck, our Team will handle this for you.

Do I need to understand something about programming?
No you don’t need to understand programming or coding to fully implement your Artwork, our interface will guide you and help creating the best Art boutique ever!

Selling & Payments 

How am I notified of a new order?
You will be notified immediately after the sale of your artwork and sent an email with all the details to proceed the order.

If I loose the email order, how do I do?
You can go anytime and retrieve the orders in your account under “Order tracking”.

What is the selling process?
Once you have made a sale on Artbaay.com, you will be immediately notified by email with all the relevant information to complete the process. You will then have to dispatch the item sold to the buyer. We will transfer the total payment to you less our 15% commission. There are no other fees. Check here the illustration. 

How do I get paid?
Once the order has been delivered to the customer and the seven days return period has expired, our commission will be retained on the selling price and the payment will be made to you by the chosen method when registering with Artbaay.com. (PayPal or Check)
Check here the illustration.
The check will be issued in Pound Sterling.
To open a free PayPal account click here.

Shipping & Returns 

When do I need to send the order?
As soon you have been notified by email, you should package the merchandise and ship the goods to the relevant address within 48 hours from notification.

What is the shipping method?
When you register with us, you can configure the shipping method and rates. It will be your responsibility to enter the suitable shipping costs. These costs will be added to the buyer’s invoice. You can retrieve all these information in your account under “Shipping rates and couriers”.

How should I pack the merchandise?
You will have to use your experience and your best judgment to appropriately pack and protect the goods.
Artbaay.com does not participate in the packing and shipping process, and cannot be held responsible for any damages of any kind during the shipment. The seller is responsible for the item and it remains the risk of the seller until it is shipped to the buyer.

What is the customer return policy?
Here are the four conditions:
  1) The goods do not match the order,
  2) The goods have faults when delivered,
  3) The goods have been damaged in transit,
  4) The goods are no longer required.
Our customers have the right to return any Artwork within seven (7) days of receiving it. They are required to make contact with us as soon as possible.
We will contact the seller, investigate the case and will ask for an exchange (if can be available), offer a voucher or reimburse the customer.
Please see more details in our Terms of Trade policy under the return policy.